World Data as a Microsoft Partner manages all of your workstations, networks and cloud-based resources to leave you the time to focus in creating value for your business. We perform IT Outsourcing as a partnership, where your goals are aligned with ours, as you do well, we do well.
Access to our Digital Credentials and Payment platforms to enhance the value of your products and services.
To considerable enhance your IT capability in a cost-effective manner by leveraging our global talent pool on as needed basis.
We work closely with management to develop a process transformation roadmap that leverages Blockchain technology to increase value creation. The roadmap is put on a PM and reviewed it periodically.
WDI charges usually consist of the following monthly fees:
Tech call center – end user support (based on number of users)
Network management – Network Management System (based on the number of resources)
Integration components - implementation and upgrades (based on the number of APIs)
Tech Human Resources – managed by Client (a blended fee based on the number of technical resources and committed term)
Cloud - WDI and Azure (based on cloud services used)
Tech Call Center - Desktop troubleshooting, office applications and specific product/services related applications.
Network Management - Network procurement, design, configuration, monitoring and management, taking into consideration security, reliability and performance.
Integration Components - we address here SSO (single sign on), use of APIs, use of common third-party Integration services such as Azure and standardizing directory services across all applications.
Tech Human Resources - we have access to a global pool of technical and UI/UX resources in all major platforms such as Microsoft, SAP, Open Source… Due to the fact that one of WDI’s biggest investments, Comsat International was a SAP shop, we have access to experts in multiple countries in Latin America.
Cloud - design, configuration, and management of cloud resources while taking into consideration security, reliability, and performance.
Database Administration - Database design, implementation, maintenance, and upgrades.
Disaster Recovery - Design, configuration, and implementation of cloud-based back-up processes and disaster recovery processes.
Mobility services - The new workplace is now undeniably a mobile enterprise. Employees are bringing in their own devices, expecting to connect seamlessly with enterprise applications and each other. This new enterprise mobile business model is based on anytime, anywhere transactions and the integration of enterprise and individual IT resources. World Data assists you in solving the challenges with this model: maintaining security and compliance, managing multiple device platforms, and addressing complex mobile requirements.
Technical Projects On-Demand – Projects are quoted on as needed basis and are executed based on Purchase Orders that are attached to the WDI Master Service Agreement.
Training Services – We have access to teachers, meeting rooms and state of the art audio and video resources to train on-site or remotely 10 to 100 people at the time in any WDI supported application.
Technical support services - World Data offers hardware and software technical support and maintenance to keep your systems running. We offer experienced technicians, and flexible service agreement options designed to meet your specific business requirements.
Sharepoint Support – Quite a number of our clients use some level of Sharepoint to meet their Intranet and/or specific custom-made applications. We provide complete support, maintenance and development services.
Cybersecurity – Multiple levels of protection, defense or solution to difficult situations that can be addressed by a regular IT team. We perform sophisticated cybersecurity related projects in conjunction with a community of ethical hackers. This service is only offered to medium and large organizations.
This program starts by implementing MFA (multiple factor authentication) and edge security.
Telecom – WDI gives you access to:
Managed secure Internet and Blokchain networks
Voice over IP ( IP PBX, hosted IP PBX, Call center, hosted call center, IVR solutions, VoIP billing solutions, Conferencing, Asterisk ….)
Remote Office Monitoring – Full support for offices anywhere in the world
AI – Through an affiliated company we offer a team of PHD level of AI experts in the financial field in the areas of risk management and derivatives. The algorithms used are derived from GPT3 form the Open AI Foundation.